Precautionary Response to COVID-19 Pandemic

UPDATED: October 13, 2020

The Regina Humane Society is closely monitoring the situation with the COVID-19 pandemic and has implemented several precautionary measures to mitigate the risk of exposure to staff and the public, as well as manage and minimize the number of animals entering the RHS Animal Shelter.  As members of the public safety community, the RHS has an obligation to perform its duties and, has implemented the following to safeguard the organization’s capacity to deliver critical services.

We will continue to stay up-to-date with new information that arises on COVID-19 and will make changes as necessary in line with the recommendations of our public health agencies.

For the health and safety of our visitors and staff, the RHS recommends that all visitors and staff wear a face mask or covering in public areas of the building and/or when proper distancing is not possible or may be compromised.  Young children and those who are unable to wear a mask for medical or other health reasons are exempt.

We thank everyone for your understanding and support as we work our way through this evolving situation.


a) Core Services Remain Open:

Core RHS services such as Adoptions, Family Pet Cremations and Lost & Found will remain open to the public, however with reduced hours (see below). Access to the Shelter will be through the main front entrance only.

Adoptions remain open, however until further notice, adoption of pets is by appointment only.  Casual viewing of animals by the public has been suspended.

Appointment bookings open at 8 a.m. daily, Wednesday to Sunday, for appointments for that day only.  To make an appointment, please call 306-543-6363 ext. “0”.  If your call is not answered, please leave a message and calls will be returned in the order in which they were received to schedule available appointment times.  There is a limited number of appointments each day.  Appointments cannot be made for future dates.

Available pets can be viewed on the RHS website here:

RHS adoptions include spay/neuter surgery, vaccinations, tattoo, microchip and post-adoption veterinary exam at a local clinic.

Persons who have symptoms of an acute respiratory or flu-like illness, or fall into groups who have been advised to self-isolate by a physician, Medical Health Office or Healthline 811, are asked not to visit the Shelter. 

b) Revised Hours:

The Society has revised its operating hours as follows until further notice:

By appointment only, Wednesday – Sunday, Noon – 6 p.m. daily. Closed Monday – Tuesday

Wednesday – Sunday, 10 a.m. – 6 p.m. daily. Closed Monday – Tuesday

Lost & Found, Cremations, Donations:
Monday – Sunday, 10 a.m. – 6 p.m. daily

          Animal Protection Services
          Monday – Sunday, 10 a.m. – 6 p.m. daily

Animal Emergencies, 24 hrs, 306-777-7700

c) High Priority/Emergency Calls:

At this time, officers will continue to respond to emergency and high priority calls. High priority/emergency calls include law enforcement assistance, injured or sick stray animals, cruelty and neglect complaints, bite complaints, and dangerous and aggressive dog complaints.

d) Shelter Intake Reduction:

RHS will be taking active measures to reduce non-essential shelter intake.

e) Suspension of Public Outreach and Education Services:

The RHS has suspended the following programs and services: 

    • Pet Therapy
    • Education Program
    • Microchip Clinics
    • Volunteer Program

f) Donations:

RHS will continue to accept both monetary donations as well as canned food, 6-foot leashes, cat and dog crates, newspapers and towels to assist in the care of our community’s most vulnerable animals. Towels are being accepted on an “as needed” basis only.  Please contact the shelter, prior to bringing towels, at 306-543-6363.

g) Public Pet Preparedness:

In light of the precautionary measures being taken worldwide in response to the COVID-19 pandemic, it is important for Regina residents to include their pets in preparedness plans in the event the community is impacted by the virus that causes COVID-19. Individuals with pets should identify family members or friends to care for pets if someone in the household becomes ill and is hospitalized. A preparedness plan for your pets includes the following:

    • Identify a trusted family member or friend to care for your pets if someone in your household becomes ill or is hospitalized.
    • Research potential boarding facilities to utilize in the event boarding your pet becomes necessary.
    • Have crates, food and extra supplies for your pet on hand in case moving them becomes necessary or if the disease spreads in the community and it becomes necessary to reduce social exposure.
    • All animal vaccines should be up to date in the event boarding becomes necessary.
    • Ensure all medications are documented with dosages and administering instructions. Including the prescription from the prescribing veterinarian is also helpful.
    • Pets should have identification including a collar with current identification tags and a registered microchip.

See the full Pet Emergency Checklist here.

The Regina Humane Society recommends staying diligent in preparations, but not overreacting to COVID-19 concerns. By creating a preparedness plan ahead of time for the unlikely event it becomes necessary to put into motion, community members can do their part to ensure animal service resources do not become overwhelmed and their pets are spared unnecessary stress. Community members who are eager to help offset the potential impact on pets related to COVID-19 are encouraged to inquire about fostering by e-mailing [email protected].